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Article

Transforming Home Care: A journey to innovation and efficient education

1 July 2024

Kaiser Permanente Care at Home in Southern California and Hawaii faced the challenge of a cumbersome manual approach for managing annual competencies, onboarding new staff, and documenting training.  

Nurse leaders recognized the need for a modern digital solution that could streamline their operations, improve efficiency, and strengthen clinical knowledge. 

Overview

Kaiser Permanente Care at Home provides high-quality, patient centered, affordable care that brings and keeps their patients home, with skilled nursing care, home health aides, rehabilitation, hospice & palliative care across Southern California and Hawaii. They strive to help patients get healthier, stay comfortable, and live as independently as possible. 

The Challenge

  • Varying role-based competencies 

  • Manual paper-based system 

  • Limited reporting 

  • Time-consuming education development 

The Goals

  • Standardize competencies across the region 

  • Save time creating content and delivering the program 

  • Automate reporting to eliminate manual tracking 

Our success with the Elsevier system has positioned us as pioneers in the home care industry. Our partnership with Elsevier has transformed our processes and also instilled a culture of continuous learning and improvement within our organization.

OB

Odylin Bundalian, RN, BSN

Senior Director, Clinical Excellence and Chief Clinical Officer at Kaiser Permanente Care at Home

The Adoption 

  • Assemble leadership team  

  • Gather existing onboarding & competency documents  

  • Standardize education requirements across care team roles  

  • Bundle new requirements into Clinical eLearning modules  

  • Provide staff & educator training  

  • Launch new automated elearning solution  

  • Monitor activities & make adjustments  

The Outcomes 

  • High staff satisfaction  

  • Automated system-wide reporting  

  • Role-based competency standards  

  • Time savings for program delivery  

  • Improved compliance 

Read the full story of how Kaiser Permanente at Home worked together with Elsevier to implement a process to aid in the innovation and efficiency of their operations and learn about their bold vision for the future.

Transforming Home Care: A journey to innovation and efficient education

Download the Success Story  opens in new tab/window

Elsevier’s Home Health Care solution combines evidence-based home health care clinical content with convenient competency management functionality to provide a comprehensive resource for home health care nurses, nurse educators, physical therapists, occupational therapists, and others. It helps home health care organizations enhance safe and standardized care, support staff competency and satisfaction, and increase productivity and efficiency.

Learn more about these resources for consistent, high-quality care in your patient's home and in the the post-acute space.